Intended for US audience only
About MyNovocure®
Created with you in mind
Everyone's treatment journey is unique. To help you get the most from your Novocure® treatment experience, MyNovocure is an award-winning support program that's personalized to you and your needs.
With one-on-one product support from your MyNovocure team, you have 24/7 help from the day you’re prescribed treatment. Whether you want to reorder supplies, need help with your device, or are looking for information about treatment, MyNovocure is by your side, every step of the way.
MyNovocure Care Coordinator, Kate, providing phone support
MyNovocure can help with:
Insurance support
Optune Lua training as needed
Tips for integrating Optune Lua into your daily life
Resources for traveling with Optune Lua
Treatment information, including how it works and possible side effects
Troubleshooting any technical issues
Reordering supplies, such as arrays and extra batteries
It’s important to know that MyNovocure cannot provide medical advice. To make sure you receive proper support, be sure to ask your doctor any treatment questions you may have.
Contact us 24/7
Call us any time of day:
+1-855-281-9301 (toll-free)
Or email us:
Committed to supporting you
Your MyNovocure team can provide personalized support for you as soon as your doctor prescribes Optune Lua.
Some of the ways your MyNovocure team can help:
- Give an overview of how you will receive Optune Lua
- Talk you through information on Optune Lua and how it works
- Offer ongoing support throughout your journey
How can Device Support Specialists (DSS) help?
A Device Support Specialist (DSS) will provide in-person support to get you started. They will work with you to schedule a start appointment. At this start visit, your DSS will:
- Deliver Optune Lua and the supplies you need
- Demonstrate how to use the device, supplies, and accessories
Your DSS will provide support throughout treatment either in person or by phone and will contact you to:
- Review your time on Optune Lua each month
- Check in on your experience
- Offer tips and resources
It’s important to know that MyNovocure cannot provide medical advice. To make sure you receive proper support, be sure to ask your doctor any treatment questions you may have.